All Next Day Delivery parcels are sent via Royal Mail. Orders placed before 2pm, will be dispatched that day. Orders placed after 2pm will be dispatched the next working day. Any change of delivery address must be requested within 2 hours of placing your order. After this time, we cannot guarantee we can change the delivery address. Once the order is dispatched, you will receive a tracking number via email. A calling card will be left if you are not available to accept the parcel, or the courier will attempt to deliver to a neighbour. If you miss the delivery of your parcel, it is your responsibility to rearrange redelivery with the courier. The courier will reattempt delivery 3 times – if the delivery still cannot be made, they will hold the parcel awaiting further instruction for a maximum of 10 days before returning to sender. If an item is returned to sender, a new order will need to be placed to receive the items at your expense. Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.
Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of Love My Hound or the courier.
All Next Working Day Delivery orders placed Monday – Thursday before 4pm will arrive before 1pm the following day.
All Next Working Day Delivery orders placed Monday – Thursday after 4pm will be dispatched the next working day after the order is placed, to be delivered the following working day.
All Next Working Day Delivery orders placed Friday will be delivered the following working day and not over the weekend. Orders placed after 4pm Friday will be dispatched the following Monday, and therefore will arrive before 1pm on Tuesday.
All orders placed over Bank Holidays will be dispatched on the next working day.
Orders will not be delivered over the weekend.
Please note: Unfortunately we are currently unable to offer next day delivery to the following postcodes: IV, AB31 to AB56, KW1 to KW17, KA27, KA28, HS, PA20 to PA78, PH4 to PH50, ZE, IM, BT, Channel Islands, BFPO, SS.