How do I return an item ?
Returning items to us is completely free!* Simply send an email to firstname.lastname@example.org and we will send you a returns pack in the post. Package up your items, complete the returns form, stick on the Royal Mail delivery label in the returns pack and drop it off at your local post office. We recommend that you obtain a proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Orders placed online cannot be returned in-store for a refund. *Only first return is free. Customers who wish to return exchanged items will have to pay for cost of the return.